Contact

Address:	Tiptree, Essex	Website:	https://andyflavoured.co.uk/
Phone:		Email:	andyflavoured@yahoo.co.uk
Born:	22 Nov 1959	Status:	Divorced, 2 children

PROFILE

18 year career interim manager with strong record of troubleshooting, operational solutions, development & delivery of performance  frameworks and communication at senior levels in NHS Trusts, especially Acute Trusts.

 

CAREER

Since Feb 93 Director, Chestnut Consultants Ltd:

Interim Management & Consultancy services.  Key achievements within Healthcare sector:

Clients include:

Client	Role	Summary
Heatherwood & Wexham Park FT	Head of 18 Weeks	Analysed operational issues behind failure to achieve sustainable 18 week delivery & gained board approval for a recovery programme and a £1m Data Quality initiative.  Initiated weekly joint performance meetings with PCT, SHA & IST.
South London Healthcare	Interim AD for Performance	Transformed 3 disparate performance & info teams in a merged Trust into a cohesive service operation. Contributed to Trust strategy in data warehousing, quality accounts and performance framework.
Lambeth Community Health	Performance Consultant	Devised & delivered a performance framework for the newly separated LCS provider arm based on BSC methodology, gaining buy-in with an agenda for “right first time” data quality and “one version of the truth” data warehousing.
Colchester NHS FT	Interim AD for Performance	Turned around a failing department and set an agenda for improving the quality, speed and reliability of performance information for the trust for internal MI, commissioners and targets.
Royal Berkshire FT	Deputy Director for Performance & Planning	Devised & managed 18 week programme, working closely with clinical specialties, IT, commissioners and Trust executive to hit demanding targets.  Commissioned a toolkit and training programme to educate trust staff.
Dept of Health	Balanced Scorecard Consultant	Devisied & implemented a pilot to enable Balanced Scorecard methodology for HR reporting within 12 NHS Trusts and thereby improve strategic decision making in those Trusts.
Healthcare Commission	Stakeholder Engagement Project Consultant	Design of strategy & stakeholder management for consultation about new assessment system.  Facilitated c50 workshops for SHAs, trust boards, staff and patient groups.  Contributed to final regulatory process.
Lancs College of Nursing & Stockport NHS	Training Consultant	Devised & implemented IT & management training programme for staff, recruiting trainers on a subcontract basis.
Stockport Health Trust	Training Consultant	Devised & implemented IT & management training programme for staff, recruiting trainers on a subcontract basis.

 

Selected Achievements in Healthcare:

 

Case Study 1:  Lambeth Community Health Trust Performance Framework

Situation: The demerger between Lambeth PCT commissioning and community health services created a major deficiency in performance reporting for the new Community Health board, particularly since there were no agreed performance metrics, no mechanism or common IT systems for collating outlying community service performance, and no scorecard.

 

Role Objectives:  To work with the board on agreed strategic performance parameters, then with outlying community teams to develop a single performance hierarchy, create a blueprint for computer modelling that scorecard so all parts of the organisation could see their RAG performance within the schema, and provide a development plan to hand over to LCH teams to implement the design in full.

 

Method:  This role required detailed planning and a combination of top-down and bottom-up analysis to create and map a single hierarchy, which avoided the risk of “two tier” reporting, which was then approved by the board.

 

Results: This project was highly successful in the initial consultation period, but had a lot further to develop beyond the period I was commissioned.  I therefore concluded the work with a comprehensive handover document, enabling the board to appoint resources to continue the performance framework development and implement the technology to make sure updated quality information was available to all managers.

 

 

Case Study 2: South London Healthcare Performance & Information Merger

Situation: The merger between three neighbouring failing NHS Acute Trusts, each operating with a different and incompatible PAS systems, created many issues to be resolved before economies of scale and management efficiencies could be achieved.  Among these were performance and information teams operating individually on three sites and reporting non-comparable information by site rather than for the whole trust.

 

Role Objectives:  To work with my sponsor (Director of Performance) to develop a management structure and methods to enable common reporting

 

Method:  This role required detailed planning and a combination of top-down and bottom-up analysis to create and map a single hierarchy, which avoided the risk of “two tier” reporting, which was then approved by the board.

 

Results: This project was highly successful in the initial consultation period, but had a lot further to develop beyond the period I was commissioned.  I therefore concluded the work with a comprehensive handover document, enabling the board to appoint resources to continue the performance framework development and implement the technology to make sure updated quality information was available to all managers.

 

Case Study 3: Department of Health HR Balanced Scorecard Pilot

 

Situation: Prior to Agenda for Change and other standardisation initiatives, Andrew Foster, then NHS HR Director, noted great inconsistency in the quality of HR management reporting within NHS Trusts, notably the difficulty in obtaining comparable KPI data on sickness, vacancies, locum recruitment etc.  Apart from the central reporting requirement, this meant Trusts did not have effective decision support or the ability to tackle key staffing issues.

 

Role Objectives:  Foster commissioned a pilot to develop and implement Balanced Scorecard methodology within 12 Trusts from a small consultancy firm with whom I had strong links, SCA.  My role was to plan and oversee the pilot then to report back, and make a case for a tender for a national implementation.

 

Method: Negotiation with Trust directors to conduct pilot, obtaining stakeholder & logistical support, conducting workshops (facilitated by two Swedish BSC experts, Nils-Goran Olve and Magnus Wetter), collating results for further consultation, implementing agreed metrics within a performance hierarchy over an initial 3 month period, ongoing evaluation.

 

Results: Of the initial pilot sites, 3 decided not to participate further.  The remainder received the initial workshops and scorecard development processes.  A further 3 did not implement beyond the trial period.  The remaining 6 adopted the Scorecard for board level HR reporting and provided very positive feedback on the whole process.

 

Case Study 4: Healthcare Commission Consultation

 

Situation: Industry regulator with poor reputation, attempting to regroup under new management team led by Ian Kennedy and Anna Walker, by developing a more flexible regulatory framework emphasising self-certification by trusts and working with regulators to improve services rather than merely punishing perceived bad behaviour.

 

Role Objectives:  Work with Communications team to develop a consultation process, targeted specifically to the needs of different stakeholder groups, then conduct an array of public and private events to gather feedback.  Report on the results and document changes to regulatory framework resulting from the consultation.

 

Method: This work required considerable stakeholder analysis (mostly conducted by me and a communication specialist) in order to gear the raw content to the needs of the audience and to provoke constructive debate without events being ‘hijacked’.  Development and testing before several focus groups resulted in fine-tuning before delivery to a wide variety of interest groups around the country.  I delivered approximately 25 presentations to RCN regional meetings, trust clinicians and ancillary staff, patient groups, general public and local government committees and returned feedback to development teams.

 

Results: Explaining the new regulatory framework, its relevance to the groups concerned, and gaining feedback was hugely successful.  As a result of a well-targeted consultation, the framework process became more robust, and was understood more effectively by all groups involved.  Liaison with stakeholder groups continued after the initial consultation and enabled a successful launch.  I am proud to have made a large and positive contribution to this outcome.

 

 

Other Chestnut Consultants Consultancy clients include:

Client	Role	Summary
Royal Mail Group	Project & Finance Manager	Troubleshooting review & provided solutions to control spiralling costs, governance procedures, change control, risk mgt & reporting mechanisms.
Barclays Bank PLC	IS Project Manager  Change Prog mgr Prog Director	Ran several transformation programmes over several years for Barclays, including a global sanctions compliance process implementation to prevent multimillion fines.
BT Group	Benefits Consultant	Devised, modelled & tested a strategically aligned “OneBT” benefit plan
RBS, London	Learning Programme Manager	Successfully delivered training programme within biggest banking systems migration in UK banking history
Ernst & Young, London	Global Systems Prog Manager	Managed UK section of global virtual communication programme based on global best practice (phase 1 implementation to c20,000 staff)
NatWest Group (NWG)	Cost Reduction Prog Manager	Developed a blueprint to achieve savings up to £100m across 14 business units.
One2One, Hertfordshire	Prog mgr  Info Strategy Prog Mgr	Ran several high profile programmes to improve business info & reporting efficiency over 3 years
CBI, London	Business Change Consultant	Advised on business communications & knowledge strategy change programme
Britannia BS	Migration PM
London School of Commerce	Visiting lecturer	Lectured to MBA students on business strategy, change & information systems
Feb Ltd, Serco Ltd, Hambro Assured, NWW, Stockport NHS Trust, ICI Engineering, DoH, DSS, Stockport BC, Lancs College of Nursing, Atmaana, Decision Focus, Centre for Tomorrow’s Company, Andersen Consulting

 

Previous Roles:

 

Date	Role	Organistaion
1989 – 93	Mgt Consultant/Project Mgr/IT Mgr	KPMG, Manchester
1988 – 89	Financial modelling & IT Consultant	BACS, Edgware
Also:	Computing/Business Studies teacher; COBOL Programmer

RELEVANT COURSES/Education

Date	Course	Organisation
2000-03	Master of Business Administration (MBA)  Strategy, finance, marketing, information mgt, operations, KM, CRM, innovation, ebusiness, entrepreneurship & business culture	Henley Management College (top grades)
1991	PRINCE Project Management	APM (Practitioner accredited)
1986-87	PGCE in Computing & Business Studies	Wolverhampton Uni (credits)
1983	Diploma in Computer Programming Course in COBOL, RPGII & MBasic	Control Data Institute (credits)
1978-81	BA (Hons) Modern European Studies, Business Studies/International Politics	Trent Uni, Nottingham (2:II)
1971-78	8 O-Levels & 3 A-Levels	Wilmslow Grammar School